Gordon Shields, Research and Analytics Director He completed the Digital Business Strategy online executive program at MIT Sloan School of Management in 2020.ĭr. He has consulted with leading brands across several industries to achieve business performance gains through a deeper understanding of customer expectations and the alignment of key customer touch points to these expectations.ĭarren earned a Bachelor of Commerce from the University of Toronto and an MBA with distinction from the Schulich School of Business, York University. Prior to his assignment in Singapore, Darren led automotive operations in Canada and Latin America.ĭarren began his career at Xerox Canada Ltd. Most recently, Darren led the Company’s operations across South Asia, South East Asia and Oceania, focusing on voice-of-the-customer based insights and solutions that supported the growth and success of automotive clients across nine countries including India, Thailand, Vietnam and Australia. Small things like text length and spelling preferences can help build your brand’s identity.Joins Clarify Group as a co-founder and equity partner after a distinguished tenure leading global business units for J.D. With a communication guideline, you can outline standards you want your company to uphold. Regardless of how you communicate with your customers, do so clearly. If you’ve studied the market and know your customer persona, you can easily align your brand to your persona’s preferences. Establish Tone and Communication GuidelinesĪ brand’s “tone of voice” can ensure your message is delivered consistently. That means reducing the number of pages on your site. If “easy-to-use” and “approachable” are other terms you’d use in your messaging, ensure your website is easy to navigate. Remember, your brand is here to solve problems, so make your calls-to-action obvious. If you make your customers work too hard, you could lose them. Your customers probably won’t ask you about your sales or opt into a demo, even if they really want your product or service. Include a Call to Action and Easy Navigation Video testimonials and on-site customer reviews will convey that your business can produce consistent results. Your customers will quickly connect with your brand if you solve a need. To keep visitors on your website, use visuals to explain what will happen to them after they purchase your product. If they have to go off-site to do that, they may stumble upon your competition. Display Reviews, Testimonials, and FeedbackĪs stated, your customers are going to research your brand before buying from you. For example, “we help freelancers market their business online.” 3. That’s why it’s essential to make your message easy to understand by using clear, straight-to-the-point language. You only have a few seconds to convince customers who aren’t familiar with who you are or what you do. Use an Easy-to-Understand TaglineĪlthough your customers are in your niche and likely understand what you’re offering, you can’t assume they’re caught up on industry jargon or know exactly what your product or service is. To attract more eyes to your site and social platforms, make sure your brand connects with your target audience and potential clients by being personal, emotional, meaningful, and authentic. But, as the marketing experts at say, “being stuck is expensive.” For example, nonprofits that don’t have a clear brand message are 56% less likely to receive donations. Just because you create content, it doesn’t mean you’re effectively telling your brand story. Craft Your Brand Story Around Your Clients How to Easily Clarify Your Brand’s Message 1. They also experience higher customer satisfaction rates, both online and offline. When a customer gets a product or service from a company they admire, they’re less likely to fill out a return request. To do that, you need to go beyond the technical aspects of your site and focus on your messaging.Ī successful and clear brand message will instantly tell your visitors:Ī well-informed customer can make better buying decisions. If they come up short, they’ll lose trust in your brand and take their business elsewhere.Įvery business owner wants to get their prospects engaged and willing to purchase. Most of your customers will spend time searching for your brand’s message, whether it appears in your tagline, charity, or images. How Brand Clarity Attracts Customersįaceless corporations don’t have a place in modern capitalism. According to Kantar Consulting, your target customers hold a preference for brands that are socially aware, diverse, and care about more than profits. Millennials and Generation Z likely make up the bulk of your customers, but some marketers don’t know how to appeal to them.
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